Before you make a payment
Our general cancellation and refund terms are being finalised. A standard refund window and fixed eligibility criteria have not yet been published.
Before paying, ask us to confirm in writing the terms for your chosen program, including withdrawal, missed classes, transfers, and cancellation by the academy. Keep those terms with your order reference.
This page does not establish a particular refund period or declare all purchases non-refundable. Your rights under applicable law remain unaffected.
Requesting a review
Use our official support contact to explain whether you need help with a payment, cancellation, reschedule, transfer, or refund. Requests are reviewed through support.
Share the information below so that we can identify your enrollment and understand the issue.
- Your registered email address and the program name.
- The order or payment reference, payment date, and amount.
- What happened, when it happened, and the resolution you are requesting.
- Relevant course terms or a screenshot, with unnecessary personal information removed.
Paid but cannot see your course?
First check your payment status and refresh your classroom. Confirmation may take time to reach the website.
If access is still missing, contact us with the transaction reference. Avoid making another payment while the first is being checked. We need to confirm the payment’s actual status before deciding the next step.
Duplicate or incorrect charges
If you think you were charged twice or charged the wrong amount, provide each payment reference and the amount you expected. We can then compare the transactions with your enrollment.
Any review involving a discount uses the actual amount paid and the conditions of the offer. A free place or unused coupon does not by itself establish a cash refund amount.
Withdrawals and course changes
Contact us if you need to withdraw, change programs, or discuss a missed class. The available arrangements depend on the terms provided before purchase and the circumstances of your request.
If we cancel a program or cannot provide an agreed service, ask us to confirm the available arrangements and remedy in writing. Applicable consumer rights continue to apply.
Decisions and processing
Sending a request does not mean that a refund has been approved or initiated. Ask for written confirmation of the decision and, if approved, the amount and payment-provider reference.
Refund timing depends on the transaction, payment provider, and bank. We cannot promise instant credit or a fixed processing time on this page.
We will also need to clarify how an approved cancellation affects your classroom access and remaining sessions.
Keeping payment support safe
We can investigate with your order or payment reference. Never send your password, recovery link, full card number, CVV, UPI PIN, or banking OTP.
If an approved refund has not appeared, ask for its status and provider reference. Use your bank’s official support channel where appropriate and keep the academy informed.
Your records and policy updates
Keep the original program details, the terms supplied before purchase, payment references, and support correspondence. Deleting an account or browser cookie does not cancel a payment.
When general refund terms are published, the date on this page will identify the new version. Later changes do not automatically replace terms already supplied for an existing purchase or reduce applicable rights.
Contact & questions
For a question about this policy or a request relating to your account, contact Hobiora Learning. Include your registered email and the relevant course or order reference so we can understand your request. Never share your password, payment PIN, or one-time password.
help@hobbieaura.com